HELP CENTER
FREQUENTLY ASKED QUESTIONS
OUR PRODUCTS
No vest is truly bulletproof unfortunately. The vests and carriers that we do offer though ensure that under the proper conditions, they are more than capable of saving your life at the indicated protection level.
Protection levels are set by the NIJ (National Institute of Justice) and indicate what caliber rounds you will be protected against and at which range/velocity. For a more detailed explanation of these protection levels, you can see our article on this topic here, or visit the NIJ’s website here.
Body vests are anti ballistic gear that have armor plates directly sewn or attached onto the vest which are usually more easily worn under other clothing making them concealable and can be easier to put on or remove. Plate carriers are vests that have slots for body plates so that you are able to determine the protection level you need. Not all plate carriers come with plates and unless you already own plates you may have to purchase them separately.
We work with a large number of suppliers and have many products that we sell but cannot always make available on our site. If there is anything in particular you are looking for, please contact us here and we will do our best to help you find it, even if it’s not from us.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. To show our confidence in our prices, we offer a price guarantee to our customers. If you find out within six months from your purchase of an item that our company offered an item for a price higher than our competition, we will refund the difference.
ORDERS & PAYMENT
Placing an order is really simple. Just click the “Add to Cart” button when you find something you would like to purchase and proceed to checkout. If you’re shopping for multiple items, just add all the items you would like to buy to the cart and click the cart button in the top right corner to complete your purchase.
We accept most major credit cards along with Paypal all completely secure in our system and we never save your personal information beyond fufilling your order.
Our products are primarily displayed in USD. We are working on making our products available to international customers where possible.
If you contact us here before your order is fulfilled we will be able to modify your order. If your order has already shipped then we are unable to make any changes at that point. If you still would like to make a change afterwards, please contact us at the page mentioned above and we will do our best to help.
We offer a special discount for Military, Law Enforcement, and First Responders. Send your Photo of an ID, letterhead, or email from an official account, etc and we’ll send you a coupon code for 10% off your order.
*Please note that certain products may not be eligible for this discount and cannot be stacked with other promotions.
Some discount codes may not work for certain products due to various reasons. Many times, certain discount codes might require a minimum purchase price or only apply to certain products.
Additionally, discount codes might not apply to products which we have low margins or we may have pre-arranged agreements with the manufacturer/vendor not to offer them below a certain price.
The following brands, among others, could be excluded from our discount codes:
- SafeGuard Armor
- BulletSafe
- EnGarde
- WonderHoodie
- Veterans MFG
- Crye Precision
- Altai
- AR500 Armor
- RMA Defense
- Atomic Defense
- M30 Bulletproof Apparel
Payment is processed immediately upon order checkout. As many of our products are manufactured to order, they have extended lead times and will be shipped to you upon completion.
SHIPPING
Shipping costs can vary depending on the location and type of item. Most of our protective vests and gear will ship for free unless stated otherwise.
We are unable to ship most hard armor and vests outside of the US due to ITAR (International Traffic in Arms) regulations. If you would like to inquire about whether a particular product does allow for international shipping,
Lead times are highlighted at the top of most products descriptions on our website. If not, depending on the delivery address and the item, delivery on average can take anywhere from 10-30 business days. Certain vests and carriers have long lead times as they are manufactured on demand, or are higher in demand.
Additionally, various external events have previously, and may in the future, cause a significant increase in demand for body armor products which may also delay or temporarily increase lead times for various products.
When your order is processed and shipped, we will send you a tracking number. To see the status of your order, just enter your tracking number in the corresponding carrier’s website.
We work with multiple warehouses and suppliers throughout several areas in the US and Europe. Depending on the items you purchased, they may come from different locations. If you have not received your entire order within 40 business days or within the estimated date of arrival on your tracking information
If there is an issue with your order, please contact us with your order number and the problem regarding your order and one of our representatives will assist you as soon as possible.
We usually have a long queue of orders that require processing and shipping. When you select Premium Priority Fulfillment, your order is moved to the front of the queue so that you order is processed and shipped faster than other orders. Additionally, many items have limited stock so Premium Priority Fulfillment also better ensures you receive a product, especially popular ones, before it is sold out.
Once your order has been ordered you will receive 2 communications about your order. We do not send any “update” emails in-between because as it would significantly slow down production to check every order in the pipeline.
Order confirmation email to acknowledge your order has been received and you card has been charged.
The shipment notification email to let you know when the order has been shipped.